Madhyami Mitra
Creative Social Media Manager | Digital Marketing Expert | Content Strategist
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Professional Summary
Creative Social Media Manager with four years of hands-on experience in customer service excellence, blending empathy and creativity to craft social media content that truly connects with people and drives engagement. Passionate about creating eye-catching posts that stand out and resonate with target audiences.
Based in Kolkata, West Bengal, I bring a unique combination of customer service expertise and digital marketing innovation. My background has taught me to understand audiences deeply, allowing me to create content strategies that not only capture attention but deliver measurable impact.
I thrive on tackling new challenges, whether it's dreaming up comprehensive campaigns or adapting quickly to platform changes. Always learning and innovating, I stay constantly updated on the latest trends, tools, and tactics to sharpen my social media skills and deliver fresh, results-driven strategies.
Contact Information
Location: Kolkata, West Bengal
Phone: 7439754121
Languages
  • Bengali (Native)
  • Hindi (Native)
  • English (Professional)
Core Expertise & Skills
Social Media Marketing
Expert in creating engaging content across all major platforms, with deep understanding of audience behavior and platform-specific strategies.
SEO & Digital Marketing
Certified in Search Engine Optimization with Squarespace, specializing in content optimization and organic growth strategies.
Content Strategy
Skilled content creator and strategist, developing compelling narratives that drive engagement and build brand loyalty.
Graphic Design
Creative graphic designer specializing in logo creation, visual branding, and eye-catching social media assets.
Professional Certifications
1
Search Engine Optimization (SEO) with Squarespace
Comprehensive certification covering technical SEO, content optimization, and website performance enhancement strategies.
2
Introduction to Social Media Marketing
Foundational knowledge in social media strategy, platform management, and audience engagement techniques.
3
Google Ads for Beginners
Certified in Google Ads campaign creation, management, and optimization for maximum ROI and reach.
4
AI for Business Growth
Advanced training in leveraging artificial intelligence tools for business development and marketing automation.
Professional Experience Timeline
1
Freelance Social Media Manager
April 2024 - Present | Remote
Managing comprehensive social media strategies for diverse clients, creating engaging content that drives measurable results and builds strong online communities.
2
Self Employed Digital Marketing Manager
April 2023 - Present | Delhi, India
Developing and executing digital marketing campaigns, specializing in SEO optimization, content strategy, and brand development for various industries.
3
Content Creator - LawSikho
January 2025 - May 2025 | Kolkata, West Bengal
Creating engaging content, design, and SEO optimization for websites in the legal education sector.
4
Digital Marketing Intern - Dedrock
August 2024 - January 2025 | India
Gained hands-on experience in digital marketing strategies, campaign management, and performance analytics.
Customer Service Excellence
Building Connections Through Service
My four-year journey in customer service has been the foundation of my digital marketing success. Working as a Flight Attendant with AirAsia for over three years taught me the art of understanding diverse audiences, managing expectations, and delivering exceptional experiences under pressure.
As a Customer Care Executive at Bhadra International India Pvt. Ltd., I honed my communication skills and developed a deep empathy for customer needs. This background gives me a unique advantage in social media marketing – I understand what makes people tick, what frustrates them, and what delights them.
This customer-first mindset translates directly into my content creation approach, ensuring every post, campaign, and strategy resonates authentically with target audiences.
4
Years Experience
Customer service excellence
3+
Years AirAsia
Flight attendant role
100%
Client Satisfaction
Focus on results
Education & Continuous Learning
01
Bachelor of Arts - WEST BENGAL STATE UNIVERSITY
March 2013 - May 2016
Strong foundation in liberal arts, developing critical thinking and communication skills essential for content creation and marketing strategy.
02
Advanced Makeup Artistry - Lakmé Academy
September 2023 - December 2024
Beauty & wellness specialization, enhancing creative skills and understanding of visual aesthetics crucial for content design.
03
Digital Marketing Internship - Stuintern
July 2024 - September 2024
Intensive hands-on training in digital marketing strategies, tools, and best practices.
04
Digital Marketing - Stuvally Technology
June 2024 - August 2024
Comprehensive marketing education focusing on modern digital strategies and implementation techniques.
Ready to Collaborate
Let's Build Something Great Together
I'm passionate about creating unique, attention-grabbing content that sparks interest online and delivers measurable results. My blend of customer service excellence, creative expertise, and digital marketing knowledge makes me the perfect partner for your next project.
Whether you need comprehensive social media management, SEO optimization, content strategy, or graphic design services, I bring fresh perspectives and proven strategies to every collaboration. I love tackling new challenges and adapting to the ever-changing digital landscape.
Ready to take your brand's digital presence to the next level? Let's connect and discuss how we can create something amazing together. I'm always excited to explore new opportunities and help businesses grow through innovative digital marketing solutions.
Services Offered
  • Social Media Management
  • Content Creation & Strategy
  • SEO Optimization
  • Graphic Design & Branding
  • Digital Marketing Campaigns
  • Virtual Assistant Services
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